Yet this sentiment runs counter to actual behavior - vacation rentals like Airbnb are more popular than ever. ![]() From griping about cleaning fees to complaining about the impact on neighborhoods and real estate markets, it seems like everyone has an opinion of the vacation rental platform. RELATED: $5.Airbnb complaints seem to be on the rise. However, her friend learned that family from overseas was coming to visit the same week, so he couldn't go to Hawaii after all. They paid in full for one week in February. Her ordeal began last October when Leva and her friend booked a condo in Hawaii through Airbnb. ![]() "When I went online and followed the steps, it only gave me a 50 percent refund." "When I originally booked this place it said I could cancel within 14 days of arrival for a full refund,'' Pleasanton resident Bhava Leva said. She says convoluted wording cost her hundreds of dollars. Now a Bay Area woman has her own gripe over what she calls confusing Airbnb cancellation policies. Some cities want to limit short term rentals, neighbors don't like tourists in and out, some guests claim hosts are spying on them - and occasionally guests trash the places they rent. SAN FRANCISCO (KGO) - Short-term vacation rentals like Airbnb are soaring in popularity - even as they are swirling in controversy. ![]() But, a Bay Area woman says the convoluted wording in their cancellation policy cost her hundreds of dollars, making her Airbnb experience extremely inconvenient. Short-term vacation rentals like Airbnb are soaring in popularity for their affordability and convenience.
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